Shipping & Returns

Aquathrive LX Norway does not hold stock and does not post parcels. Every order is dispatched by the retailer operating the official partner page, under that retailer's shipping policy. The shipping quote and the delivery promise shown at checkout come from the retailer, and so does the tracking number.

International delivery times depend on the retailer, the courier and the season, and a busy period can add days that no one predicted at checkout. If a delivery matters to you — a trip, a birthday, a course of treatment your doctor suggested — ask us before ordering and we will tell you what recent Norwegian orders actually took rather than repeating the estimate.

Parcels entering Norway from outside the EU and EEA can attract VAT or customs duty, and the courier normally asks the recipient to settle that before the parcel is released. This is a charge from the authorities and the courier, not from us, and it is separate from the price you paid. Check the current threshold and the retailer's customs terms before you pay, and ask us if you want a plain-language explanation of what the last Norwegian orders were charged.

Photograph the parcel and the product as it arrives, keep all packaging, and contact us the same day with your order number. We will help you open the claim with the retailer and follow it until the item is replaced or refunded. Do not sign for a parcel that is visibly crushed or opened without noting it with the courier.

Distance-selling purchases normally carry a fourteen-day right of withdrawal, but the exact conditions — who pays return postage, whether a sealed supplement can be returned once opened, and how a refund is issued — are set by the retailer's own returns policy. Read that policy before ordering. If you have already ordered, send us the order number and we will tell you the exact steps and the address to use.

If a return is because the product disagreed with you, stop using it and tell us what happened. That feedback is genuinely useful, and if a health reaction is involved it belongs with your doctor as well.

Shipping and returns questions go to contact@nutra4health.com, Telegram @shilpamalva or WhatsApp +91 89235 05647. Please include your order number so we can help without a delay.